Refund and Returns Policy

HomeRefund and Returns Policy

Thank you for shopping at Edustore Africa. We want you to be completely satisfied with your purchase, and we strive to provide high-quality educational resources. This Refund and Return Policy outlines the terms and conditions for refunds and returns. Please read this policy carefully before making a purchase.

  1. Refunds

1.1 Eligibility for Refunds: Only certain products are eligible for refunds. Books, posters, and eBooks are non-refundable and cannot be returned. However, educational resources such as robots, kits, and other physical items may be eligible for a refund under specific conditions.

1.2 Timeframe for Refunds: Refunds for eligible items can only be requested within 7 days from the date of delivery. After this period, we will no longer offer refunds.

1.3 Cancellation Policy: Orders cannot be canceled after 24 hours have elapsed from the time of purchase. If you wish to cancel your order within 24 hours, please contact us immediately. If the cancellation request is received within this timeframe, a refund may be issued.

1.4 Refund Process: Refunds will be issued back to the original payment method used for the purchase. Please allow a reasonable processing time for the refund to be reflected in your account.

  1. Returns

2.1 Return Policy: Books, posters, and eBooks are not eligible for returns. Due to the nature of these items, we cannot accept returns once they have been delivered.

2.2 Eligible Products: Educational resources such as robots, kits, and other physical items may be eligible for returns under the following conditions:

  • The item is defective, damaged, or malfunctioning upon receipt.
  • The item is significantly different from the description provided on our website.
  • The return is requested within 7 days from the date of delivery.

2.3 Return Process: If you believe your item is eligible for a return, please contact us within 7 days of receiving the product. We will provide you with instructions on how to proceed with the return. You will be responsible for packaging the item securely and covering any return shipping costs, unless the item is being returned due to a defect or damage caused during shipping.

2.4 Inspection and Refund: Once we receive the returned item, we will inspect it to verify its condition. If the return is approved, we will initiate the refund process as per section 1.4 of this policy.

  1. Warranty

3.1 Manufacturer’s Warranty: Educational resources such as robots, kits, and other physical items may come with a manufacturer’s warranty. The warranty period and terms vary depending on the product and the manufacturer. Please refer to the product documentation or contact us for specific warranty information.

3.2 Warranty Claims: If you encounter any issues covered by the manufacturer’s warranty within the specified warranty period, please contact us for assistance. We will guide you through the warranty claim process and facilitate communication with the manufacturer, as necessary.

  1. Contact Us

If you have any questions, concerns, or need assistance with refunds, returns, or warranty claims, please contact us at:

Email: [email protected] Phone: +267 76648400

Thank you for reviewing our Refund and Return Policy. By making a purchase from Edustore Africa, you acknowledge and agree to comply with the terms and conditions outlined in this policy.

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